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New Service Level Agreement
Welcome to the new Certus Technologies SLA Package
– Fixed Price IT your business can rely on.
Executive
Summary
This
is a unique offering as it offers much more
than a standard maintenance agreement.
The
key questions are:
·
More reliable computer systems
·
Capped
IT costs
·
An
easy to calculate budget for IT expenditure
·
An
organisation that has the efficiency of your
network as its priority
·
A
service organisation that contacts you and keeps you informed
·
A
reward for loyalty
The
Certus Technologies SLA addresses all of these areas, and goes a step beyond
all previous SLAs, with the establishment of our tailored Platinum, Gold, Silver and Bronze Service Level Agreements.
Traditionally
IT companies are focussed on the time spent performing work for their clients. This makes
it difficult to estimate labour charges before work is performed, thus
rewarding IT companies that perform work slowly, rather than those that
perform work efficiently.
The
Certus Technologies SLA forms the backbone of the relationship between Certus Technologies and you, the Client. It is provided to you on 4
different levels to match your service requirements and budget, each level
clearly defining the work that will be performed under the SLA at no charge
to you.
It
is an incredibly simple concept. The SLA is not based on the number of hours
work allowed each month. There are simply a range of tasks, outcomes and regular maintenance that will be
performed under the scope of the SLA.
If
Certus Technologies engineers perform their work slowly or you have more
problems in a certain month (problems that are covered under your SLA level),
there is no additional cost to you.
The
Certus Technologies SLA is therefore, a commitment to you to ensure work is performed efficiently and that the performance of
your network is always at its peak.
This
is an exciting concept offering from Certus Technologies. It is about
providing the efficiency and savings you deserve.
There are 4 different levels of SLAs available; Platinum, Gold, Silver and Bronze, in addition to having no SLA which we have termed ‘Nickel’.
As you move up
through the levels of SLAs, there are several key issues that improve for
you:
The Service Levels
This information is designed to give you a conceptual summary of the major differences among the plans.
Gold Service Level
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